Returns

To return a Rutland Merchandise Ltd. (fulfilment company) product: If you wish to return an item for a full refund or exchange it would be no problem at all. Please repackage it and send it to; Schoolwear Returns, Rutland Merchandise Ltd, Unit 6 Fernie Court, Station Road, Uppingham, Rutland, LE15 9US. (We recommend using a tracked/signed service as we cannot be held responsible for items that are lost in the post).
Please note that you are responsible for return postage costs. Please include a note to tell us
your name, order number, reason for your return and whether you would like an exchange or
a refund. If you would like an exchange we will also need to know what you would like the
item exchanging for.

What can be returned: Most of the items we sell can be returned. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Personalised/customised items cannot be returned unless damaged or faulty. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

We advise using a tracked/signed for service when returning items. We cannot be held responsible for items that go missing in transit.

To return your items:

  1. Please include a note to tell us your name, order number, reason for your return and whether you would like an exchange or a refund. If you would like an exchange we will also need to know what you would like the item exchanging for.
  2. Send the package to:

Rutland Merchandise Ltd. - Returns
Rutland Merchandise Ltd, Unit 6 Fernie Court, Station Road, Uppingham
Oakham
Rutland LE15 9US
United Kingdom

We will inform you via email once we have received your return.

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